Morgantown, WV's #1 Carpet Cleaning Experts

Yes. We serve Morgantown homes, apartments, student rentals and businesses with scheduled carpet cleaning. Our office is in Charleston, so when you call we'll talk about your rooms, the condition of the carpet and your address, then find an appointment that works for both of us. You can book online or call us at (304) 395-3925. Our phone line is answered 24/7, so you can call whenever it's convenient.

As early as you can. The stretch between spring move out and the August return to campus is the busiest time for rental turnover near WVU, and a lot of landlords want the same weeks. Book once you know when units will be empty. Give us the number of units, the rooms in each one and how we'll get keys or access, and we'll plan the visits so carpets have time to dry before the next tenants move in.

Yes, we can plan for that. Tell us how many units, how many carpeted rooms each one has and whether the units will be empty or occupied. Empty units are faster since there's no furniture to work around. We'll work out a schedule with you or your property manager, and we'll point out any unit where the carpet looks damaged or worn enough that cleaning alone won't make it rentable.

It depends on the carpet, the cleaning method, airflow and the weather. Thick carpet and humid summer days slow things down, while a running heat pump or air conditioner and a ceiling fan help. We'll give you guidance for your rooms when we finish, including when it's fine to walk on the carpet and when to put furniture back. Keep the windows closed on muggy days so you don't pull extra moisture inside.

No, and we'll tell you that up front. Cleaning removes soil and many spots, but some stains change the color of the fibers themselves. Bleach, some drink and food dyes, rust and certain pet accidents can leave a permanent mark. Worn spots in traffic lanes also stay worn. Let us know what caused a stain and what you already tried on it, and we'll give you an honest idea of what to expect.

Sometimes. It depends on how much urine reached the backing and pad and how long ago the accidents started. A recent accident on the surface often cleans up well. Repeated accidents in the same spot usually soak deeper, and the odor can come from the pad or even the subfloor. Tell us where the spots are and how long they've been happening, and we'll explain whether cleaning is likely to help or whether a different fix is needed.

Routine carpet cleaning removes everyday soil, spots and buildup from carpet that is otherwise dry and sound. Flood damaged carpet has been soaked, which means the pad, tack strip and subfloor underneath may be wet too, and that calls for water damage restoration. Water from a sewage backup or outside flooding is contaminated, and the carpet and pad often can't be kept. We handle both services, so we'll tell you which one your carpet needs.

No, call about water damage first. A carpet that looks dry on top can still have a soaked pad and wet subfloor underneath, and that's how mold and odor problems start, especially in Morgantown's humid summers. We'll check the carpet, pad and floor with moisture meters and dry what can be saved. Once everything is dry and the source is fixed, routine cleaning can be scheduled if the carpet is still worth keeping.

Clear the small stuff. Pick up toys, shoes, cords, plants, lamps and anything breakable from the floor and off low tables in the rooms being cleaned. For larger pieces like beds, dressers, couches and entertainment centers, ask us when you book instead of trying to move them yourself. We'll tell you what to expect so nobody gets hurt and the cleaning covers the areas that matter most to you.

It depends on how hard the carpet works. Many homes do well with a cleaning about once a year. Homes with pets, young kids or a lot of foot traffic often look better with more frequent visits, and rentals usually get cleaned between tenants. Regular vacuuming and blotting spills right away help a lot in between. Watch your traffic lanes, because once they start looking gray, it's a good time to book.

Vacuuming picks up loose dirt, but traffic lanes also hold fine grit and oily soil that cling to the fibers. In Morgantown, winter boots carry salt and grit in from icy streets and sidewalks, which makes the paths look gray. Cleaning removes much of that buildup. If the fibers themselves are crushed or frayed, though, some dullness may stay after cleaning, and we'll show you where that's the case.

Blot it, don't scrub it. Use a clean white towel and press to soak up as much as you can, working from the outside of the spot toward the middle. Scrubbing can spread the spill and rough up the fibers. Avoid mixing different spot cleaners, since that can set the stain or leave residue. When we arrive, tell us what spilled and what you used on it.

Yes. We clean carpet in offices, waiting rooms, small shops and other business spaces. Commercial carpet takes heavy traffic in the same paths every day, so regular cleaning helps it look better for longer. We'll plan the visit around your hours when we can, such as before you open or after you close, and work through the rooms in an order that keeps your staff working.

Usually, yes. Clean carpet photographs better and makes rooms feel cared for when buyers walk through. Book the cleaning after any painting or other work is done and close to the day your listing photos are taken, so the carpet looks its best. If there are stains or worn areas that won't come out, it's better to know before buyers see them so you can decide how to handle it.

Give us your address and which rooms you want cleaned, including stairs and hallways. Point out the spots, pet areas and traffic lanes that bother you, and tell us what products have already been used on them. Let us know about parking, steep driveways or stairs, gate codes and pets in the home. For rentals, tell us who will provide keys and whether tenants will be there.

Yes. You can use the Book Online button on our website to request a carpet cleaning appointment, or call us if you'd rather talk it through. Booking online works well for straightforward jobs, like a few bedrooms and a hallway. For a rental turnover with several units, a commercial space or carpet with odor or water problems, a quick phone call helps us plan the visit properly.

No. Elite Restoration WV is a restoration company first, handling water, fire, mold and sewage damage. Carpet cleaning is a scheduled service we offer for homes and businesses that want routine care. That restoration background helps, because we know what wet pad, hidden moisture and contamination look like. If we see a problem that cleaning won't fix, we'll tell you instead of cleaning over it.

Usually, yes. Plenty of older homes in Woodburn have carpet that has been down for many years. Older carpet can often be cleaned, but the results depend on its fiber, age, how worn it is and what it has been through. We'll look at it before we start and tell you honestly what cleaning is likely to do, so you can decide whether cleaning or replacing it makes more sense.

Usually moisture. A musty smell in a basement or lower level often means the carpet, pad or floor underneath has been damp for a while, which can lead to mold. Cleaning alone won't fix that. We'd want to check the area with a moisture meter first. If there's moisture or mold, we handle water damage restoration and mold remediation, and we'll explain the options before anything else happens.

Usually because something was deeper than the surface. When a spill soaks into the backing or pad, part of it can wick back up into the fibers as the carpet dries, and the spot reappears. Leftover residue from household spot cleaners can also attract new dirt. Let us know if a spot returns, and tell us what originally caused it so we can figure out the best next step.