Nitro, WV's #1 Property Restoration Company

Yes. We're based in Charleston and serve all of Nitro, on both the Kanawha County and Putnam County sides of town. That includes the older blocks near the riverfront, the Brookhaven neighborhood and the areas around it, the homes near Ridenour Lake and the newer areas on the edges of town. We handle water, fire, mold and sewage damage, commercial water damage, and carpet and air duct cleaning. Call (304) 395-3925 any time.

Mostly because of where it was built. Nitro sits on low, flat bottomland along the Kanawha, so storm water drains slowly and can pond in streets and yards after a heavy rain. Small creeks coming off the hills behind town can rise fast during summer storms, and when the Kanawha is high, low ground near the river has even less room to drain. That's why so many Nitro water calls involve crawl spaces and ground floors.

Get everyone safe and stay out of water near outlets or the electrical panel. If a pipe or appliance is leaking and you can reach the main shutoff safely, turn it off. Photograph the damage before moving anything, and if you rent, tell your landlord right away. Then call a restoration company. Waiting a few days to see if it dries out on its own almost always means more damage and a higher chance of mold.

Yes. It's one of the most common jobs we see in Nitro because so many homes sit over crawl spaces on low ground near the river. Water under the house soaks the insulation, weakens floor joists and raises humidity in every room above. We pump out the water, dry the space with dehumidifiers and air movers, check the framing and subfloor with moisture meters and let you know what let the water in.

They avoid some of the problems older homes have, but not all of them. Newer houses around the edges of town usually have modern plumbing, but supply lines, ice maker lines, washer hoses and water heaters still fail. Grading around a newer home can settle and start sending water toward the foundation, and finished basements hide leaks. We treat every home with the same careful readings and drying.

It can take as little as a day or two. Once materials stay wet for 24 to 48 hours, mold can start. Nitro's low elevation and the humid Kanawha Valley summers both work against you, because the air and the ground are already damp. Crawl spaces that never fully dry are a common starting point, and an earlier leak that wasn't dried properly gives mold a head start. Quick extraction and commercial drying are what stop it.

Yes. We set up containment so spores don't spread, run HEPA air scrubbers, remove moldy drywall, insulation and flooring, and clean and treat the framing that can stay. Then we dry the area back to normal levels. Just as important, we track down the moisture that caused it, whether it's a damp crawl space, a leaking drain or storm water getting in, so the mold doesn't come back after we leave.

Yes. Sewage falls under Category 3, the most contaminated class of water, so the job calls for protective gear and disinfection that a clean leak doesn't. In Nitro, backups often happen when heavy rain fills the lines or when an older drain line gives out, and the water comes up through a floor drain or the lowest toilet in the house. We seal off the area, haul out soaked materials that can't be cleaned, then disinfect and dry what remains.

Yes. After a fire, smoke and soot spread through the whole house and settle into walls, ceilings, cabinets, ductwork and belongings, and the smell can linger for months. The water used to put out the fire causes its own damage too. In smaller single story homes, smoke often reaches every room. Our team makes the house safe, cleans soot off the structure and your belongings, deals with the smell and dries out the hose water.

Ask your insurance agent, especially if your home is near the Kanawha or a creek. Flood risk ratings along the river in Nitro are very high, and standard homeowners policies usually don't cover water that comes from outside, like a rising river, creek flooding or surface runoff. Most people need a separate flood policy for that. Coverage advice isn't our job, but thorough documentation is, and it gives your insurer what it needs.

It depends on what caused the damage and how your policy is written. Sudden accidental damage, like a burst pipe, a broken supply line or a failed water heater, is often covered. Outside flooding usually requires a flood policy, and slow leaks that went on for months are commonly excluded. Your insurer makes the decision. We supply the documentation, including photos, readings and a written scope, and help with the forms.

Yes. Our technicians are IICRC certified, and we follow its standards on every drying, mold, sewage and smoke job. Those standards spell out how to handle contaminated water, when materials can be dried and when they need to come out, and how to prove a structure is truly dry. Following them keeps the work consistent and gives your insurance adjuster clear records of what was done.

Plan on three to five days for a typical house if drying starts early. Crawl space homes on damp ground near the river, homes with hardwood floors and houses where storm water sat for a day or more can take longer. Repair time comes after that and depends on how much had to be removed. We'll give you an honest estimate at the first visit and call with updates as the house dries.

Common signs include a musty smell, especially near the floor or when the heat or air comes on, floors that feel soft or cold and damp, stains on ceilings or walls, peeling paint and swollen baseboards. In crawl space homes, a smell that gets worse after rain often means water is getting underneath. A water bill that climbs for no reason is another clue. Our thermal camera and moisture meters track it to the source.

Because damp ground and humid valley air keep a home from drying on its own. Household fans just move wet air around. Our dehumidifiers take water out of the air, our air movers force it out of walls and subfloors, and we check meter readings each day until the framing is dry. In a low lying crawl space home, skipping those steps is often how a small leak turns into a mold job.

Yes. We restore stores, restaurants, offices, churches, apartment buildings, warehouses and light industrial spaces throughout Nitro, including businesses downtown and near the river. Water damage at a business means lost time as well as repairs, so we assess quickly, explain the scope before we start and work around your schedule where we can. Owners and property managers get documentation for every affected area.

Often. We check inside the wall with moisture meters and thermal imaging before deciding. When the water was clean and the moisture hasn't soaked deep into the cavity, we can usually dry the wall in place with air movers and dehumidifiers. When the insulation is saturated, the water came from a creek or sewer line, or the readings won't come down, removing the wet section is the safer choice for your home.

Our service area reaches about 15 miles out from the Charleston office. Around Nitro that includes St. Albans across the river, Cross Lanes, Institute, Dunbar, South Charleston, Jefferson and Charleston. Farther afield, our crews cover Sissonville, Elkview, Pinch, Belle, Marmet and the rest of the upper valley, and Morgantown too. Living right at the Putnam County line or out past town? Call and we'll confirm we come to you.

Call (304) 395-3925. Someone is on the line every hour of every day, holidays too. If you just want to set up carpet or air duct cleaning, send us a note through the form on this page or book online and we'll get back to you. If water is spreading or there's been a fire, calling is the fastest way to get a crew started. We're IICRC certified, licensed, insured and proud of our 5 star Google rating.