Malden, WV's #1 Property Restoration Company

Yes. We're based in Charleston, just across the Kanawha in Kanawha City, and we serve Malden along with Rand, Dupont City, Coal Fork and the Campbells Creek area. Our team handles water damage restoration, fire damage, mold remediation, sewage backup cleanup and commercial water damage, plus carpet and air duct cleaning. Someone answers the phone 24 hours a day, 7 days a week at (304) 395-3925, so you can reach us whenever the damage happens.

It puts a lot of homes on low ground close to the water. During long, heavy rains the river rises, groundwater climbs and water presses into crawl spaces and cellars from below. At the same time, runoff from the hills behind town and nearby creeks like Campbells Creek can rise fast in a summer storm. That combination means a Malden home can take on water from more than one direction, so we look for every entry point before we start drying.

Shut off the water if you can reach the valve safely, and keep away from standing water near outlets, cords or appliances. Snap photos of the damage before you move anything, then call a restoration company. Try not to spend the day running box fans and hoping for the best. Water keeps wicking into drywall, wood and insulation after the source stops, and mold can begin in as little as 24 to 48 hours. The sooner proper drying starts, the smaller the job stays.

Yes. Crawl spaces and cellars are where water collects first in a lot of older Malden homes, and they're easy to overlook because nobody goes down there. Standing water under a house soaks the insulation, softens floor joists and raises the humidity in every room above it. We pump out the water, remove soaked insulation, dry the framing with commercial equipment and check the readings on every structural member so you know the space is truly dry.

Often, yes, but newer homes aren't off the hook. Older Malden houses tend to have aging supply lines, old drain pipes, plaster walls and foundations that let moisture through. Newer homes skip some of those problems but can still flood from a failed sump pump, a burst washing machine hose, a cracked supply fitting or grading that sends rain toward the house. We treat both the same way, by finding all of the moisture and drying it completely.

Mold can start growing in 24 to 48 hours once building materials stay wet. Malden's spot beside the river and the valley's humid summers slow natural drying, so damp wood and drywall can stay wet long enough for mold to settle in. Older cellars and crawl spaces that were already damp give it a head start. Getting the water out quickly and running commercial dehumidifiers is the most reliable way to stop mold before it takes hold.

Yes. We set up containment so spores don't drift into clean rooms, run HEPA air scrubbers, remove moldy materials that can't be cleaned and treat the surfaces that remain. Then we dry the area and confirm it with moisture readings. Just as important, we track down what fed the mold in the first place, such as a slow drain leak, a damp cellar or groundwater coming through a foundation wall, so it doesn't grow back after the work is finished.

Yes. Sewage is Category 3 water, which means it carries bacteria and other contaminants that make the space unsafe until it's properly cleaned. Backups often happen during heavy rain, when sewer lines fill up and push waste back through floor drains, tubs and basement toilets. We isolate the area, remove contaminated flooring, drywall and insulation with proper protective gear, then clean, disinfect and dry everything before anyone uses the space again.

Yes. After a fire, the charred area is usually only a small part of the problem. Smoke and soot spread through the rest of the house, settling into walls, ceilings, ductwork, clothing and furniture, and the smell can hang on for months if it isn't treated. The water used to put the fire out also needs to be extracted and dried. We secure the home, clean soot from structures and contents, remove odors and dry everything out so repairs can begin.

That's a decision to make with your insurance agent, but it's worth the conversation. Standard homeowners policies usually exclude flooding that comes from outside the house, such as a rising creek, high river water or surface runoff, and that coverage is generally sold as a separate policy. Homes near the Kanawha or close to Campbells Creek and the hollows above town are good candidates for that talk. We document the cause and extent of every loss to help you and your insurer sort it out.

It depends on what caused the damage and what your policy says. Sudden, accidental events like a burst pipe or a failed water heater are often covered, while outside flooding generally falls under flood insurance and long running leaks are often excluded. Your insurer makes the final decision. We photograph the damage, record moisture readings, write up the scope of work and work with your adjuster so your claim has the documentation it needs.

Yes. Our team works to IICRC standards for water damage, structural drying, mold remediation and fire and smoke restoration. Those standards spell out how each kind of job should be done, from how contaminated materials are handled to how dryness is confirmed at the end. Following them means the work is done correctly and recorded along the way, and that record is useful when you're working through a claim with your adjuster.

Most homes take about three to five days to dry when we start promptly. Older Malden houses with plaster walls, thick wood floors or a wet cellar can take longer, and so can any home where water sat for a few days before anyone found it. Repairs come after the structure is confirmed dry and depend on what has to be replaced. After the first visit you'll get a realistic timeline, and we'll keep you updated as the readings come down.

Watch for a musty smell that's strongest in the cellar or a back room, brown rings on ceilings, paint that bubbles or peels, baseboards that swell and floors that feel soft or start to cup. In older homes, cracked or crumbling plaster and a cool, damp spot on a wall are common clues too. A water bill that creeps up for no reason can point to a hidden leak. We confirm what's going on with moisture meters and thermal imaging before opening anything.

Because damp river air can't absorb much more water, so wet materials stay wet. Malden's spot beside the Kanawha and the valley's sticky summers keep humidity high for months. Commercial dehumidifiers lower that humidity inside the house, high velocity air movers draw water out of drywall, framing and subfloors, and moisture meters show us when each material has reached a normal reading. Without that equipment, a room can look dry in a few days and still hold enough moisture inside the walls to grow mold.

Yes. We restore water damage in small businesses, offices, churches, rental properties and other commercial buildings in Malden and the nearby communities along the Kanawha. When a business takes on water, every day it stays closed costs money on top of the repairs, so we assess the damage quickly, lay out the scope before work begins and schedule around your hours when we can. Older and historic buildings get the same careful drying approach we use in older homes.

Often, yes. We start with thermal imaging and moisture meters to see how far the water traveled inside the wall. When the readings show moisture that commercial equipment can draw out from the surface, we dry the wall in place, which matters in older Malden homes where original plaster is worth saving. If the cavity is soaked, the insulation is holding water or the water was contaminated, opening the wall is the right decision, and we'll show you why.

Our service area reaches about 15 miles out from the Charleston office. Around Malden, that includes Rand, Dupont City, Coal Fork, Belle, Marmet, Chesapeake and the rest of the Upper Kanawha Valley, plus Charleston itself, South Charleston, Dunbar, St. Albans, Cross Lanes and Elkview. We also serve Morgantown. If you aren't sure whether your address is in our area, call and we'll let you know right away.

Call (304) 395-3925 any time of day or night. A real person answers 24/7, because burst pipes, sewage backups and fires don't keep regular hours. You can also fill out the contact form on this page or use Book Online for scheduled work like carpet or air duct cleaning, and we'll get back to you promptly. For active water or fire damage, calling is always the quickest route to help. Our team is IICRC certified, licensed and insured, with a 5 star rating on Google.