Charleston, WV's #1 Carpet Cleaning Experts

It depends on how hard the carpet works. Many homes do well with a cleaning about once a year. Homes with pets, small kids, smokers or a lot of foot traffic usually benefit from cleaning more often. Busy offices and rental units may need it between tenants or a few times a year. Regular vacuuming between visits keeps grit from wearing down the fibers and helps each cleaning go further.

Usually we can lighten them a lot. Traffic lanes are mostly soil ground into the fibers, and a professional cleaning with the right pretreatment lifts much of it. If the fibers in those paths are crushed, frayed or worn down, the area can still look different from the rest of the room after it's clean. We'll look at the lanes first and tell you honestly what to expect before we start.

Often, but not always. Fresh accidents and surface stains usually respond well to cleaning. The trouble comes when urine soaks through to the backing and pad, because the smell can return even after the top of the carpet looks clean. Tell us where the problem spots are and what you've used on them. We'll tell you whether a routine cleaning is likely to help or whether the spot needs a different plan.

No, and we'll be honest about that. Many common spots come out, but some stains change the dye in the fibers, and bleach spots remove the color entirely. Old stains that have been scrubbed or treated with several products can be harder to remove. We test and treat each spot and tell you before we leave which ones improved and which ones may be permanent.

It depends on the carpet, the cleaning method and the airflow in the room. Thick carpet, cool weather and Charleston's muggy summer days can all slow things down. Running the air conditioner or heat and a ceiling fan helps, and so does keeping doors open between rooms. We give you drying guidance for your specific rooms before we leave, along with when furniture and foot traffic can go back.

Clear the small stuff and ask us about the big pieces. Pick up toys, shoes, plants, lamps and anything breakable from the floors we're cleaning, and take items out from under beds if you want those areas done. Don't try to move heavy furniture by yourself. Tell us about large pieces when you book, and we'll talk through what makes sense for your rooms.

Yes. Move out cleanings are some of the easiest jobs we do because the rooms are empty. Landlords and property managers book us between tenants, and renters book us before turning in the keys. Let us know the address, the move date, how we'll get in and whether the power and water are on. We'll also point out any damage or stains that cleaning won't change, which helps with the final walkthrough.

Carpet cleaning removes everyday soil, spots and odors from carpet that is in normal, dry condition. Water damage restoration is for carpet that got soaked by a leak, a burst pipe or a flood, where the pad and subfloor are wet too. That calls for water extraction, moisture readings and drying equipment, and sometimes removing the pad. Treating a soaked carpet like a routine cleaning can leave water trapped underneath.

Not as a regular cleaning. Once water reaches the pad and the subfloor, the carpet can feel dry on top while it's still wet underneath, and that's how mold and odors start. Call us at (304) 395-3925 and ask for water damage help. We extract the water, check the pad and subfloor with moisture meters and dry everything properly. Any cleaning comes after the floor is truly dry.

Blot it, don't scrub it. Press a clean white towel on the spill to soak up as much as you can, working from the outside in. Scrubbing spreads the spot and can rough up the fibers. Don't pile on several cleaning products, because mixing them can set the stain or leave residue. Make a note of what spilled and what you used, so we know how to treat it.

Usually because of leftover residue. Rental machines and store bought spot sprays can leave soap in the fibers, and that sticky film grabs dirt every time someone walks across it. It's one reason spots seem to reappear in the same place. Tell us what products and machines have been used on your carpet, and we'll plan the cleaning with that in mind so the carpet isn't left soapy.

Yes. We clean carpet in offices, churches, rental units and other commercial spaces as well as homes. Busy entrances, hallways and break rooms usually need the most attention. We can plan the visit around your business hours so staff and customers aren't walking on damp carpet. Tell us the square footage, the areas you want cleaned and how we'll get in when you book.

It helps to be there at the start and the end. At the start, we walk the rooms with you so you can point out the spots and areas you care about most. At the end, we show you the results and go over drying. For empty rentals and move outs, a landlord or property manager can arrange access instead. Just let us know when you book how we'll get in.

It's usually worth it. Clean carpet looks better in listing photos and makes a better first impression at showings, especially if the house has pets or busy traffic areas. Schedule the cleaning a few days before photos so the carpet has time to dry and furniture can go back in place. We'll also tell you about any stains or wear that cleaning won't fix, so you can plan around them.

In a few ways. Winter slush, mud and road salt get tracked in at entrances and leave white or gray film in the carpet near the doors. Spring rain brings more mud. In the summer, humid air in the Kanawha Valley can slow down drying after a cleaning, so running the air conditioner helps. Doormats at every entrance and a no shoes rule cut down on a lot of that grime.

Maybe not, and it's worth finding out why. A musty smell often means moisture is trapped in the pad or subfloor, especially in basements and rooms near bathrooms or exterior walls. Cleaning the surface won't fix that. Tell us about the smell when you book. We can check the area with a moisture meter, and if we find water or mold, we'll explain your options for drying or mold remediation.

It depends on the number of rooms, the size of each area, stairs, the condition of the carpet and how many spots or pet areas need extra attention. A move out cleaning in an empty apartment is a different job than heavily soiled carpet in a busy home. Tell us about the rooms and the problems you want addressed, and we'll give you a clear quote before we schedule anything.

Book online or give us a call at (304) 395-3925. Our phone line is answered 24/7, so you can reach a person whenever it's convenient for you. We'll ask about the rooms, spots, pets and access, then find a time that works. We serve Charleston and nearby communities like South Charleston, Dunbar, St. Albans, Cross Lanes and Belle, and we also serve Morgantown.