Morgantown, WV's #1 Water Damage Restoration Experts

Yes. Elite Restoration WV is a West Virginia company with its office in Charleston, and Morgantown is part of our service area. Our only office is in Charleston, and we'd rather say that plainly than pretend otherwise. What you get is the same IICRC certified team, the same commercial equipment and the same documentation we use on every job. Call us and we'll talk through your situation and set up the visit.

Stop the water, but only if you can reach the valve safely. Close the main shutoff, which is usually near where the water line enters the basement or crawl space, or close the valve on the fixture that failed. Turn off power to the wet area at the breaker if you can reach it without standing in water. Take photos, move valuables up and away from the water, and then call us so we can plan the drying.

Faster than most people expect. In the first day, water wicks up drywall, swells trim and soaks into subfloors. Within a couple of days, mold can start on damp materials and wood floors may begin to cup. The longer things stay wet, the more has to be torn out instead of dried in place. Starting extraction and drying early is the single biggest thing that keeps a repair small.

Usually the landlord is responsible for the building and the tenant is responsible for their own belongings. The lease, the owner's property insurance and the tenant's renters insurance all play a part, so check those documents. Either one can call us. We work with property owners and managers on drying the structure, and our photos and moisture logs help everyone show their insurance company what happened.

Don't turn the water back on until you've looked for damage. Frozen pipes often split, and the leak only starts once the ice thaws. Check ceilings, walls near outside corners and the basement or crawl space. If you find water, shut off the main and call us. We'll find everywhere the water reached, dry it properly and document it for the landlord or your insurance company.

Yes, in most cases. Older basements near downtown and in neighborhoods like Woodburn and South Park often have older drains, little vapor protection and walls that let water seep through, so they take on water and hold it. We pump out standing water, remove soaked carpet, paneling or insulation, and run dehumidifiers until the walls and slab are dry. Then we point out where the water got in.

It depends on the size of the loss. We price the work after we see how much water there is, whether it's clean or contaminated, how long it sat and what it soaked into. Drying one bathroom is a very different job from drying an apartment house where water ran through three floors. You'll see the scope and can ask questions before any work begins, and we document everything for your insurance claim.

Usually not. Most homeowners policies exclude rising water from creeks, rivers and surface runoff, and that kind of loss is generally covered by a separate flood policy. Sudden leaks inside the house, like a burst pipe, are treated differently. Your insurer makes the final decision, so call them and ask. Either way, we record the damage with photos, moisture logs and a written scope to support your claim.

Often, yes. If the water was clean and we start before the drywall has wicked up too much, we can usually dry the wall cavity in place. Sometimes that means pulling a baseboard or drilling small holes low on the wall to move air inside. If the drywall is soaked through, crumbling or touched by contaminated water, it has to come out, and we'll show you the readings that tell us so.

Usually about three to five days for a typical home. Plaster walls, hardwood, thick subfloors and water left sitting for days can stretch that out. The equipment is loud and draws power, so we place it carefully and tell you what to expect. We don't pick it up just because things look dry. We pick it up when the readings show the materials are back to normal.

Yes. We dry apartment buildings, duplexes and older houses that have been split into units, which are common in the neighborhoods around WVU. Water in these buildings rarely stays in one unit, so we check the units above, below and next door. We coordinate with the property manager on access and keep the documentation organized by unit, which helps when more than one tenant files a claim.

Commercial grade air movers, dehumidifiers and extraction equipment, along with moisture meters and thermal imaging cameras. Air movers pull moisture out of surfaces, and dehumidifiers remove it from the air so it doesn't settle back into the walls. The meters and cameras show us where water is hiding and when the job is truly finished. Household fans and a rented wet vac can't do the same work.

Usually, yes, as long as the water was clean and the electrical system is safe. Many people stay while we dry a basement or a couple of rooms. You'll hear the equipment running and some areas may be closed off. If the water was contaminated, a ceiling is sagging or the power has to stay off, we'll tell you plainly that staying somewhere else for a few days is the better call.

Because something is still wet. Carpet pad, the bottom of the drywall, wood framing and insulation can hold water long after the surface feels dry, and Morgantown's humid summers make it worse. A musty smell is often the first sign that mold is starting. We take readings to find the wet materials, remove or dry them and bring the humidity down so the smell goes away for good.

Then it needs a different kind of cleanup. Water from a backed up toilet, a sewer line or a floor drain is treated as contaminated, and so is outside flood water. We contain the area, remove porous materials it soaked, clean and disinfect what stays and then dry the structure. Please don't try to mop it up yourself. Our sewage backup cleanup service is built for exactly this kind of loss.

Yes. We dry offices, shops, restaurants and other commercial spaces, and we plan the work around keeping as much of the business open as we can. That might mean drying one section at a time or running the loudest equipment after hours. We document the loss for your commercial insurance carrier and keep you posted on which areas are ready to use again.

Keep the heat on, even in empty units. Frozen pipes are most likely when a rental sits cold over winter break. Leave cabinet doors open on outside walls, have someone check the property every few days and make sure tenants know where the main shutoff is before they leave. Fix dripping fixtures and running toilets during turnover. If a unit does leak while it's empty, call us as soon as you find it.

Yes. Our phone line is answered 24 hours a day, 7 days a week, including holidays and the middle of the night. Call (304) 395-3925 and a member of our team picks up. We'll ask a few questions about the water, tell you what to do to protect the property and get our crew scheduled for your Morgantown address.