Morgantown, WV's #1 Property Restoration Company

Yes. Morgantown is one of our main service areas. Our office is in Charleston, and we serve all of Morgantown, including downtown, South Park, Woodburn, Wiles Hill, Greenmont, Evansdale, Suncrest and Sabraton, plus Westover, Star City and the Cheat Lake area. We handle water damage, fire damage, mold remediation, sewage backup cleanup and commercial water damage, along with carpet cleaning and air duct cleaning. Our phone is answered 24 hours a day, 7 days a week at (304) 395-3925.

They make a heavy storm hit harder and faster. Rain that falls on the hillsides runs down steep streets and yards, overloads storm drains and ends up against foundation walls and basement doors. Creeks like Deckers Creek can rise quickly during a downpour, and the low spots near them take on water first. That is why most Morgantown water damage calls involve basements and lower levels. Proper extraction and drying, plus fixing the drainage, keeps it from becoming a yearly problem.

Shut off the water at the main valve if it's coming from a pipe or fixture and you can reach it safely. Stay away from standing water near outlets, cords or appliances. Take photos before you move anything. If you're a tenant, tell your landlord or property manager right away. Then call a restoration company. Water keeps spreading through floors and walls after the source is stopped, and mold can begin growing within 24 to 48 hours.

Yes. It's the most common water damage call we get in Morgantown. A summer cloudburst can push water through basement doors, window wells and floor drains in minutes, and the June 2025 storms flooded basements across Westover. A wet basement left alone soaks drywall and carpet, raises humidity through the whole house and invites mold. We extract the water, remove what can't be saved, dry the walls, framing and slab with commercial equipment and keep checking readings until they're dry.

Not entirely. Newer homes avoid a lot of the old plumbing problems, but they still have supply lines, water heaters, washing machine hoses and ice maker lines that fail. Sump pumps can quit during the storm you need them most, and grading on a hillside lot can settle and start sending water toward the foundation. Homes around Cheat Lake range from mid century bungalows to recent builds, so the risks vary. We dry new and older homes the same careful way.

Mold can start within 24 to 48 hours once materials stay wet. Morgantown summers are warm and humid, and basements below grade stay cool and damp, so a wet carpet pad or the bottom of a drywall sheet can stay wet for days without help. Older homes with plaster walls and rentals where a leak went unreported for a while often give mold a head start. Fast extraction and commercial drying are the best way to stop it.

Yes. We handle mold remediation in Morgantown for homeowners, landlords and businesses. We contain the work area so spores don't spread, run HEPA air scrubbers, remove affected drywall, insulation and flooring, and clean and treat the framing that stays. Then we track down the moisture behind it, which in Morgantown is often a basement that takes on water in storms, a slow plumbing leak in an older home or a rental bathroom without enough ventilation.

Yes. We handle sewage backup cleanup in Morgantown homes, rentals and commercial buildings. Sewage is Category 3 water and carries bacteria and other contaminants, so it needs a very different response than a clean leak. Heavy rain can overload sewer lines and push wastewater up through basement floor drains and lower level toilets, and older homes often have aging drain lines. We contain the area, remove contaminated materials with proper protective gear, then clean, disinfect and dry everything.

Yes. We handle fire damage restoration in Morgantown for houses, rentals and businesses. A kitchen fire or an electrical fire may only burn one room, but smoke and soot travel through the whole building, into walls, ceilings, ductwork and belongings, and the odor lingers. In older homes and converted rentals, smoke can move between floors and units. We secure the property, remove soot and smoke residue, clean and deodorize, and dry out the water used to fight the fire.

That's a question for your insurance agent, and it's worth asking if your home is near Deckers Creek, the Monongahela River or a low spot where water collects. Standard homeowners policies usually don't cover water from outside the home, like a creek overflowing or surface runoff, and flood coverage is typically a separate policy. Sewer backup coverage is often a separate add on as well. We document the cause and extent of every loss, which helps you and your insurer sort out coverage.

It depends on the cause and your policy. Sudden, accidental damage such as a burst pipe, a frozen line or a failed water heater is often covered. Outside flooding usually requires flood insurance, and slow leaks that went on for months are often excluded. For rentals, the building and the tenants' belongings usually fall under different policies. Your insurer makes the final call. We provide photos, moisture readings and a written scope and work with your adjuster through the claim.

Yes. Our team is IICRC certified and follows those standards on every Morgantown job, from water extraction and structural drying to mold remediation and fire and smoke cleanup. The standards set how water is classified, how different materials are dried and how contamination is handled. Following them means the work is done correctly, and the records we keep give your insurance company and, for rentals, the property owner a clear picture of what was done.

Most homes dry in three to five days when we start quickly. Older Morgantown homes with plaster walls, hardwood floors or stone and brick around the basement can take longer, and so can a basement that sat wet for a while or a rental where the leak went unnoticed. Drying is done when the readings say so. Repairs come after that. You'll get a realistic timeline after our first assessment and regular updates as the numbers come down.

A musty smell in the basement or when the heat or air runs, ceiling stains below a bathroom or an upstairs unit, bubbling paint, cracked or stained plaster, warped floors and swollen trim are the usual signs. In a rental, a water bill that jumps or a tenant who mentions a dripping sound behind a wall are worth checking. We use moisture meters and thermal imaging to find the water before anything is opened up.

Because basements, plaster walls and humid summers all hold on to water. A box fan only moves damp air around a room. Commercial dehumidifiers pull moisture out of the air while air movers pull it out of drywall, plaster, wood and subfloors, and moisture meters show when the materials are truly dry. In a below grade basement or an old home with thick plaster, that difference usually decides whether you end up with mold a few weeks later.

Yes. Offices, restaurants, retail shops, churches and apartment buildings in Morgantown all call us when a pipe, sprinkler line or roof lets water in. Student housing adds its own pressure, because a leak in one unit can reach the units below and the tenants need answers. We map the moisture in every affected space, set up drying that fits around your tenants or customers, and give owners and managers photos and readings they can pass to their insurer.

Yes. A big share of Morgantown's housing near WVU is rented, and we work with owners and managers regularly. We can coordinate access with tenants, dry multiple affected units, and keep the owner updated with photos and readings even when they live out of town. We document the loss for the owner's insurance claim and give a clear written scope, so everyone knows what happened, what was done and what repairs come next.

Sometimes. We use thermal imaging and moisture meters to see what's happening inside the wall first. If the water was clean and the readings show the moisture can be pulled out from the surface, we dry in place. That is often possible with plaster, though it takes patience. If the cavity is saturated, the insulation is soaked or the water came from a creek or a sewer line, opening the wall is the right call.

We serve all of Morgantown and its neighbors, including Westover, Star City, Sabraton, Suncrest, Evansdale and the Cheat Lake area. Our office is in Charleston, where we also serve the city and communities within about 15 miles, such as South Charleston, Dunbar, St. Albans, Nitro, Cross Lanes, Sissonville and Elkview. If you're not sure we cover your Morgantown area address, give us a call and we'll tell you right away.

Call (304) 395-3925 at any hour. Our office is in Charleston, and the same line handles Morgantown calls from homeowners, landlords and property managers, so you don't have to track down a separate number. Tell us the address, what happened and which rooms are affected. If it isn't urgent, use the form on this page or book online. We're family owned, licensed, insured, IICRC certified and 5 star rated on Google.