South Charleston, WV's #1 Property Restoration Company

Yes. We're based in Charleston and serve all of South Charleston, from the older blocks near the Mound and downtown to Spring Hill, the Thomas Memorial Hospital area and the neighborhoods near Little Creek Park. Flooded basements, kitchen fires, mold, sewage backups and water damage at businesses are all part of what we do there, along with carpet and air duct cleaning. A real person picks up at (304) 395-3925 at any hour, any day.

They raise the risk for anything built on the low ground near the water. When the Kanawha runs high after long rains, it can back up into Davis Creek, which is what led the city to close its community center as a precaution in February 2025. That backwater can push into basements, crawl spaces and floor drains nearby. Higher up, the hills cause their own trouble with runoff. Knowing which kind of water you're dealing with shapes how we dry the building and how the claim gets documented.

Make sure everyone is safe, then shut off the water at the main valve if you can get to it without stepping through water near outlets or the electrical panel. Snap photos of the damage before you move furniture or pull up rugs, then call a restoration company. Hold off on trying to dry it yourself with fans. Water keeps wicking into drywall, trim and subfloors after the leak stops, and mold can take hold within 24 to 48 hours. The sooner professional drying starts, the less material has to come out.

Yes, and we see both often. The older homes near the river tend to have crawl spaces that stay damp even in a dry year, and hillside homes often have basements that take on water when runoff comes down the slope. Left alone, that water rots floor joists, sags insulation and sends humid air up into the rooms above. We remove the standing water, dry the space with dehumidifiers and air movers, and check the framing and subfloor with a moisture meter before we call it done.

Not necessarily. A newer house avoids some of the aging pipe problems in the older bungalows, but it brings its own. Plastic supply lines to toilets and washers can split, ice maker lines can leak behind the refrigerator, and grading on a hillside lot can settle and start sending water toward the house instead of away from it. Finished basements also hide water well. We handle new and old homes the same way, with readings and thermal imaging to find every wet spot.

Fast. Mold can start within 24 to 48 hours once drywall, wood or carpet pad stays wet, and the warm, damp summers along the Kanawha help it along. Crawl spaces under older South Charleston homes are a common starting point because they already hold moisture before any leak happens. The best way to stop mold is to dry the structure quickly and completely, which is why we bring commercial dehumidifiers and air movers and track the readings every day.

Yes. We start by setting up containment so spores don't drift into clean rooms while we work. HEPA air scrubbers run throughout the job, moldy drywall, insulation and carpet pad come out, and salvageable framing is cleaned and treated. Then we dry everything back to normal levels. Just as important, we track down the moisture that fed the growth, whether that's a dripping drain line, a damp crawl space or a basement wall that leaks every spring, so it doesn't come back.

Yes. Sewage is Category 3 water, which means it carries bacteria and other contaminants and needs a different process than a clean water leak. Backups often happen when heavy rain fills the lines and water comes up through a basement floor drain or a lower level toilet, and older homes with aging sewer lines are more prone to it. We wear protective gear, remove contaminated materials, then clean, disinfect and dry the area before anyone uses it again.

Yes. A fire leaves three problems behind: the burned area itself, the smoke and soot that spread through the rest of the house, and the water the fire department used to put it out. Soot keeps staining surfaces the longer it sits, and smoke odor settles into drywall, insulation and ductwork. Our crew boards up or secures what's needed, scrubs soot off walls, ceilings and contents, neutralizes the odor and dries out the firefighting water.

It's worth asking your insurance agent, especially if you live on the low ground near the Kanawha or along Davis Creek. Standard homeowners policies usually exclude water that comes from outside, like a rising river, creek backwater or surface runoff, and flood coverage is normally a separate policy. We can't tell you what to buy, but we document the source and extent of every loss with photos and readings, which helps you and your insurer work out what applies.

Often, but it depends on what caused the damage and what your policy says. A sudden break, such as a split supply line, a water heater that bursts or a washer that overflows, is commonly covered. Rising water from outside usually falls under flood insurance instead, and slow leaks that went on for months are often excluded. Your insurer makes the final decision. We put together the photos, meter readings and written scope an adjuster usually asks for and help you fill out the claim paperwork.

Yes. Our technicians hold IICRC certification and work to its standards on drying, mold, sewage and smoke jobs. Those standards spell out how contaminated water should be handled, when materials can be dried and when they need to come out, and how to confirm a building is truly dry. Working that way protects your home, and it gives your insurance adjuster clear records showing the job was done correctly.

Most homes take three to five days of drying when we get started early. Older bungalows with plaster, hardwood floors or damp crawl spaces can take longer, and so can a basement where the water sat for a day or two before anyone found it. Repairs come after the drying, and how long they take depends on what needs replacing. After the first visit you'll get a realistic estimate, and we'll update you as the readings drop.

Watch for a musty odor that gets stronger when the heat or air conditioning kicks on, ceiling stains that slowly grow, paint that bubbles, baseboards that swell and floors that feel soft near a tub or toilet. A water bill that jumps without explanation is another clue. In the older homes near downtown, check under the house too, since crawl space leaks can go unnoticed for months. We confirm what's going on with moisture meters and thermal imaging before opening anything.

Because fans move air around but don't take the water out of it. On a humid valley day the air is already close to full, so wet drywall, framing and subfloors give up their moisture very slowly. Commercial dehumidifiers pull that moisture out of the air while air movers draw it out of the materials, and moisture meters show when everything has reached normal levels. Skipping that step is how a small leak becomes a mold problem a month later.

Yes. We work with offices, stores, restaurants, churches, medical offices and apartment buildings throughout South Charleston, including properties downtown, around Thomas Memorial Hospital and up at Southridge. A business loses money every day it can't open, so we assess the damage quickly, explain the scope before we start and plan the drying around your hours when we can. We also keep detailed records for your insurer, your landlord or your property manager.

Often, yes. We check the wall with moisture meters and a thermal imaging camera before deciding anything. If the moisture is limited and the water was clean, we can usually dry the cavity in place with air movers and dehumidifiers, sometimes through small holes near the baseboard. If the insulation inside is soaked, the water came from sewage or a backed up creek, or the readings won't come down, cutting out the wet section is the safer choice.

Our area takes in the towns within roughly 15 miles of the Charleston office. Near South Charleston that includes Dunbar across the river, Institute, St. Albans, Nitro, Cross Lanes, Jefferson, Alum Creek and of course Charleston itself. Farther out we cover Sissonville, Elkview, Belle, Marmet and the Upper Kanawha Valley towns, and we also serve Morgantown. If you're not sure whether your address is in our area, call and we'll let you know.

The fastest way is to call (304) 395-3925. Our phone is answered day or night, weekends and holidays included. For anything that isn't an emergency, such as scheduling carpet or air duct cleaning, you can fill out the contact form on this page or book online and we'll follow up. If water is still spreading or there's been a fire, please call so we can start a crew your way right away. Our team is licensed, insured, IICRC certified and 5 star rated on Google.