Charleston, WV's #1 Water Damage Restoration Experts

As soon as possible. Water keeps moving into drywall, insulation and subfloors after the leak stops, and mold can start growing within 24 to 48 hours. The sooner extraction and drying begin, the more material we can save and the smaller the repair bill tends to be. Shut off the water if you can do it safely, then call us at (304) 395-3925. We answer 24/7 and get a crew moving to your property right away.

Some signs are obvious, like standing water or a soaked carpet. Others are easy to miss: a musty smell, warped or cupped flooring, peeling or bubbling paint, stains on the ceiling, baseboards pulling away from the wall, or a room that always feels damp. If you notice any of these after a leak, storm or appliance problem, have the area checked. We use moisture meters and thermal imaging to find water hiding behind walls and under floors.

It depends on how much water got in, how long it sat, what kind of water it was and which materials were affected. A small clean water leak caught early costs far less than a flooded basement or a sewage backup. We inspect first and explain the scope before work begins, so you know what you're paying for. Many sudden losses are covered by homeowners insurance, and we help with the documentation your adjuster needs.

You can mop up a small spill, but fans alone usually don't dry a building. Water soaks into the bottom of drywall, under flooring and into wall cavities where household fans can't reach, and it can stay there for weeks. Commercial air movers and dehumidifiers pull moisture out of those materials, and moisture meters tell us when they are actually dry. Drying that only looks finished on the surface is how a lot of mold problems start.

We start with an inspection and moisture mapping to see how far the water spread. Then we extract standing water, remove materials that can't be saved and set up drying equipment. We check readings every day until the structure is dry, then clean and sanitize the area. Throughout the job we take photos and keep moisture logs, which help with your insurance claim and show you exactly where things stand.

Most homes take three to five days to dry when we start quickly. Hardwood, plaster, thick subfloors and water that sat for a while can take longer. Repairs like new drywall, flooring or cabinets come after the drying is done and depend on how much needs to be replaced. We give you a realistic timeline after the first inspection and keep you updated as the readings come down.

Yes. Fast extraction and proper drying are the best ways to keep mold from starting. Mold needs moisture, and Charleston's humid summers make it easy for damp materials to grow it if they stay wet. We dry the structure to normal moisture levels instead of stopping when it looks dry. If mold has already started before we arrive, we handle mold remediation as part of the same project.

Many policies cover sudden and accidental water damage, such as a burst pipe, a failed water heater or a washing machine hose that breaks. Slow leaks and outside flooding are often treated differently, and flood coverage is usually a separate policy. Your insurance company makes the final call. We document the damage with photos, moisture readings and a detailed scope, and we help with the paperwork so your claim has what it needs.

Shut off the water at the main valve if you can reach it safely. Stay out of rooms where water is near outlets, cords or appliances. Take photos of the damage, move small valuables and electronics out of the wet area, and keep kids and pets away. Don't use a household vacuum on water. Then call us and we'll walk you through anything else that needs to happen before we get there.

Often they can, if drying starts quickly and the boards haven't cupped or buckled badly. We use targeted drying and moisture meters to pull water out of the planks and the subfloor beneath them. Some boards may still need to be replaced, especially if the water sat for days or came from a contaminated source. The quicker you call, the better the chances of saving the floor.

Yes. Sewage is Category 3 water and carries bacteria and other contaminants, so it can't be treated like a clean water leak. We wear protective gear, contain the area, remove contaminated materials like carpet and drywall, and clean and disinfect everything that stays. Keep people and pets away from the water and don't try to clean it up yourself. Call us and we'll take it from there.

We address water damage to drywall, insulation, subfloors, carpet and pad, hardwood, baseboards, cabinets and framing. We also deal with the odors, staining and trapped moisture that come with a leak. Some materials can be dried in place and some need to come out. We explain which is which before we remove anything, so you understand why each step is needed.

Look for soft or bulging drywall, stains, peeling paint, warped trim, a musty smell or a room that never seems to dry out. Hidden water is common after slow plumbing leaks and roof leaks. We use thermal imaging and moisture meters to see inside walls and under floors without tearing things apart, and we only open the areas where the readings show water.

Yes. Storms that roll through the Kanawha Valley can damage shingles, flashing and gutters, and the water then soaks into the attic, insulation and ceilings. We dry the affected areas, remove wet insulation or drywall when needed, and document the damage for your claim. If the roof is still open, get it tarped or repaired by a roofer so the drying holds.

Ask whether they are licensed and insured, whether their technicians are IICRC certified and whether a real person answers the phone after hours. Ask how they measure moisture, how they handle contaminated water and whether they provide photos and moisture logs for insurance. A good company explains the plan in plain language before work starts. We're happy to answer every one of those questions when you call.

Only when it can't be dried or isn't safe to keep. We try to save as much as we can, but drywall that has wicked up a lot of water, swollen particleboard, wet carpet pad and anything touched by sewage usually has to go. We take readings first and explain what needs removal and why. Removing the right materials early often keeps the total repair smaller.

Yes. Crawl spaces and basements are some of the most common places we dry in Charleston, especially in homes built into a hillside where runoff collects against the foundation. We pump out standing water, remove wet insulation, and use dehumidifiers and air movers to dry the framing and floors. We also point out where the water is getting in so the drainage problem can be fixed.

Yes. Water damage doesn't wait for business hours, and neither do we. Call (304) 395-3925 any time, including nights, weekends and holidays, and you'll reach our team. We'll ask a few quick questions, tell you what to do while you wait and get a crew headed to your home or business.